How To Buy
How do I shop and place my order, and make payment?
It's a very simple process. Follow these easy steps:
1) Find the product you want using the search bar, or choose from the categories on the left of the page
Clicking on the picture of the item will give bring you to the product page where you can view more details.
2) Click "Add to Cart". You will be brought to the "Shopping Cart" page, where you can see exactly what's in
your "Cart". If you require more than one bottle of that product, you can amend the quantity there. Don't
forget to click "Update Cart" if you change the quantity.
If you are using a "Coupon Code" to get an an additional discount, please enter it in the box above the
Click on "Continue Shopping" if you want to add more items. You can continue adding as many products as you
like. Don't worry, if you change your mind, you can remove or add items at later, by clicking on the
"Shopping Cart" icon on the top right hand side of the screen. You can see the total cost there, too.
Once you have finished shopping, click on "Proceed to Checkout"
3) At this point you can choose "Checkout as guest" or "Register". "Checkout as guest" will be slightly faster,
but next time you shop with us, you will have to re-enter your delivery details etc again. If you register,
your details are saved, so that on your next visits, you can save time. (Plus registering will get you many
other benefits, such as order tracking, special offers etc.)
If you have registered earlier, then click "Login" after entering your email address & password.
4)Enter your "Billing Information" (this should be your full name & the address your credit card statements are
sent to). Click "Continue"
Enter "Shipping information" if the address you want the goods to be delivered to is different from your
Billing address. Click "Continue"
5) Select the the "Shipping Method". In Singapore this always the same, delivery by courier. If your purchase is
more than $60, delivery is free within Singapore. If the purchase total is below $60, the delivery cost is
$6. Click "Continue"
6) Click "Payment Information". Choose from Paypal, Credit Card (Visa, Master, American Express, or Discover), or Cash
on Delivery. Don't worry, none of your credit card or Paypal details are visible to us!
7) Click "Order Review". If everything is ok, please click "Place Order". If you wish to amend the order, click "Edit
If you clicked "Place Order" you will be notified of your order number, and a confirmation email will be sent
to you with details of your order and a link to track its progress. You can also print a copy of your order confirmation.
What payment methods do you accept on your website?
You can by credit card (all major cards accepted), Paypal, PAYNOW or Cash on Delivery*
(COD is for Singapore only). Paynow is a new service that allows you to send money instantly from your Singapore bank account using a mobile banking app. (Actually, for payment to companies, you send to the company's UEN No., not to a mobile number)
How do I pay using Paynow?
Login to your mobile banking app. Look for the new PAYNOW or "SCAN & PAY option."
If using PAYNOW, Select the "UEN" option and enter our UEN number - 201423319WPTE.
Or if you are using "SCAN & PAY", then scan our QR Code. The name "Vitadeals" should appear in your app.
Enter the amount to pay, and in the reference window, please enter your name and preferably your order number,
(so we know who is sending payment) then confirm the transfer.
Please SMS or Whatsapp us on 98187218 or call 65422348 (office hours) to let us know you have paid.
Where can I buy your products apart from the website? Can I come to your office and buy?
We don't have any outlets in the shopping centres. Shop rentals in Singapore are ridiculously high. Running our business online is how we keep our prices so low!
However, if you prefer to come to our office and collect your order yourself, you are most welcome!
Please note that our office is in Loyang, near Changi, and we are open from 9.30am to 6.00pm Mon-Fri. We are closed on weekends and public holidays.
Please call in advance (tel 65422348 or hp 98187218) to let us know you are coming, as sometimes we may be out for urgent deliveries or errands.
Vitadeals (S) Pte Ltd
30 Loyang Way #05-06
Tel (+65) 6542 2348
Fax (+65) 6844 3609
You can view a map of our location at https://plus.google.com/+VitadealsSg88/about
Can I still change my order, or change my delivery details once the order is confirmed?
If you have realised an error in your order or changed your mind shortly after placing your order, please
contact us +65 6542 2348 (Monday to Friday, 9am - 5.30pm) or email us immediately and we will try our best to
help. If more than 8 hours have passed, your item may have already gone out for delivery.
How can I check on the status of my order
Once your package ships, we will send an email with a link to track your order. If you have registered, You
can check the status of your order by clicking "My Account". If you have not registered, you can contact us
at firstname.lastname@example.org or call us on +65 6542 2348 from Monday - Friday, 9am - 5pm.
I ordered the wrong item - can I return it to you?
Yes, providing the item is still sealed, in good condition, and you notify us within 2 days of receiving the
item. Please email us email@example.com or or call us on +65 6542 2348 from Monday - Friday, 9am - 5pm, for
further instructions. You will need to return the item to our office, or pay for the courier charges ($6).
How will I know what time the delivery courier will arrive?
The courier will call you the day before delivery to arrange the time, and once again when he is on the way to
deliver to you. If you are not in, we will need to charge you $6 for re-delivery. Thank you for your understanding.
What happens if I order cash on delivery, and forgot to prepare the cash for the delivery man?
Sorry, we will not be able to deliver in this case.
How can I be notified of the latest discounts and promotions?
Sign up for our newsletter! It contains news of the latest products, promotions, special offers & coupon
codes. You can unsubscribe at any time.